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Experience as knowledge in a new product development team: implications for knowledge management

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dc.contributor.author Cooper, Lynne P.
dc.date.accessioned 2015-07-01T17:14:18Z
dc.date.available 2015-07-01T17:14:18Z
dc.date.issued 2009-01-05
dc.identifier.citation HICSS 42 Hawaiian International Conference on Systems Science, Manoa, Hawaii, January 5-8, 2009 en_US
dc.identifier.clearanceno 08-3369
dc.identifier.uri http://hdl.handle.net/2014/45316
dc.description.abstract This study was conducted to better understand how New Product Development (NPD) team members apply their experiences to meet the task needs of their project. Although “experience” is highly valued in team members, little research has looked specifically at experiences as a type of knowledge, and how this knowledge is used in work settings. This research evaluated nearly 200 instances where team members referenced past experiences during team meetings. During these experience exchanges, team members structured the sharing of their experiences to include three common elements: the source of the experience, the nature of the experience, and the degree of relevance to the current work of the team. The experiences fell into four categories: people (relationships), process, product, and politics. This paper describes how team members structured, applied, and integrated their individual experiences and presents the resulting implications for knowledge management systems that wish to exploit experience knowledge. en_US
dc.description.sponsorship NASA/JPL en_US
dc.language.iso en_US en_US
dc.publisher Pasadena, CA : Jet Propulsion Laboratory, National Aeronautics and Space Administration, 2009 en_US
dc.title Experience as knowledge in a new product development team: implications for knowledge management en_US
dc.type Preprint en_US


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