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Personalizing knowledge delivery services: a conceptual framework.

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dc.contributor.author Majchrzak, Ann
dc.contributor.author Chelleppa, Ramnath K.
dc.contributor.author Cooper, Lynne P.
dc.contributor.author Hars, Alexander
dc.date.accessioned 2006-06-06T21:23:32Z
dc.date.available 2006-06-06T21:23:32Z
dc.date.issued 2003-03-14
dc.identifier Minnesota Symposium on Knowledge Management, Minneapolis, Minnesota, March 14-15, 2003.
dc.identifier.citation Minnesota Symposium on Knowledge Management, Minneapolis, Minnesota, March 14-15, 2003. en
dc.identifier.clearanceno 02-2903
dc.identifier.uri http://hdl.handle.net/2014/39282
dc.description.abstract Consistent with the call of the Minnesota Symposium for new theory in knowledge management, we offer a new conceptualization of Knowledge Management Systems (KMS) as a portfolio of personalized knowledge delivery services. Borrowing from research on online consumer behavior, we describe the challenges imposed by personalized knowledge delivery services, and suggest design parameters that can help to overcome these challenges. We develop our design constructs through a set of hypotheses and discuss the research implications of our new conceptualization. Finally, we describe practical implications suggested by our conceptualization – practical suggestions that we hope to gain some experience with as part of an ongoing action research project at our partner organization. en
dc.description.sponsorship NASA/JPL en
dc.format.extent 5488251 bytes
dc.format.mimetype application/pdf
dc.language.iso en_US en
dc.publisher Pasadena, CA : Jet Propulsion Laboratory, National Aeronautics and Space Administration, 2003. en
dc.subject knowledge management en
dc.subject knowledge delivery services. en
dc.title Personalizing knowledge delivery services: a conceptual framework. en
dc.type Preprint en


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