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Using participative inquiry in usability analysis to align a development team's mental model with its users' needs

Using participative inquiry in usability analysis to align a development team's mental model with its users' needs

Kneifel, A. A.; Guerrero, C.
URI: http://hdl.handle.net/2014/6367
Date: 2003-05-18
Citation: STC's 50th Annual Conference
Dallas, TX, USA

Abstract:

In this web site usability case study, two methods of participative inquiry are used to align a development team's objectives with their users' needs and to promote the team awareness of the benefit of qualitative usability analysis.

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