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Improving operations : metrics to results

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dc.contributor.author Faris, Grant B.
dc.contributor.author Bryant, Larry W.
dc.date.accessioned 2013-01-31T18:55:30Z
dc.date.available 2013-01-31T18:55:30Z
dc.date.issued 2012-06-11
dc.identifier.citation SpaceOps 2012, Stockholm, Sweden, June 11-15, 2012 en_US
dc.identifier.clearanceno 12-1592
dc.identifier.uri http://hdl.handle.net/2014/42667
dc.description.abstract As a result of the mission failure of the Mars Climate Orbiter (MCO) spacecraft in 1999, the Jet Propulsion Laboratory (JPL) initiated the development of a Mission Operations Assurance (MOA) program to be implemented across all flight projects managed by JPL. One of the initiatives undertaken in 2001 was the collection of data on command file errors occurring in the operational phase of the mission. This paper defines command file errors and how and where they occur in the operations process. It also describes the problem reporting system (PRS) in use for mission operations at JPL. We examine the recent modifications to the PRS that enable the collection of metrics, specifically on command file errors. This paper discusses what the data show us since metrics have been collected for the operational missions conducted by JPL. We examine the evolution of an operational working group initiative to evaluate proximate, contributing, and root causes for the errors. As part of this discussion we see what the metrics have indicated over a decade. At the macro level, we can say that the aggregate command file error rate has been cut to roughly one third of the initial 2001 level by the end of 2011. Additionally, we explore efficient and innovative means to continually integrate the findings and recommendations from the working group back into the flight operations environment. en_US
dc.description.sponsorship NASA/JPL en_US
dc.language.iso en_US en_US
dc.publisher Pasadena, CA : Jet Propulsion Laboratory, National Aeronautics and Space Administration, 2012. en_US
dc.subject operations en_US
dc.subject command file errors en_US
dc.subject flight project en_US
dc.subject operations assurance en_US
dc.subject problem reporting system en_US
dc.title Improving operations : metrics to results en_US
dc.type Preprint en_US
dc.subject.NASATaxonomy Quality Assurance and Reliability en_US


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