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Using Quality Factors and Measures to Focus on Customer Satisfaction

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dc.contributor.author Owens, K. en_US
dc.contributor.author Griesel, M. en_US
dc.date.accessioned 2004-10-06T01:46:13Z
dc.date.available 2004-10-06T01:46:13Z
dc.date.issued 1993-04-26 en_US
dc.identifier.citation Software Engineering Institute en_US
dc.identifier.citation Costa Mesa, California, USA en_US
dc.identifier.clearanceno 93-0526 en_US
dc.identifier.uri http://hdl.handle.net/2014/35026
dc.description.abstract Defining quality factors and measures helped the teams understand their customers' needs and make better trade-off decisions. en_US
dc.format.extent 364640 bytes
dc.format.mimetype application/pdf
dc.language.iso en_US
dc.subject.other goals quality factors costs and values software quality metrics en_US
dc.title Using Quality Factors and Measures to Focus on Customer Satisfaction en_US


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