JPL Technical Report Server

Electronic Performance Support for Operational Systems: A Case Study of the Link Monitor and Control Operator Assistant

Show simple item record

dc.contributor.author Hill, Randall W. Jr. en_US
dc.contributor.author Cooper, Lynne P. en_US
dc.date.accessioned 2004-10-06T01:13:36Z
dc.date.available 2004-10-06T01:13:36Z
dc.date.issued 1993-06 en_US
dc.identifier.citation Help Desk Institute: Government Help Desk and Training Conference en_US
dc.identifier.citation Washington, D.C. en_US
dc.identifier.clearanceno 93-0233 en_US
dc.identifier.uri http://hdl.handle.net/2014/34835
dc.description.abstract For complex operational systems, help needs to come from the inside out. It is often not realistic to call a help desk for problems that need immediate attention, especially for tasks that put a heavy cognitive load on the system operator. This session addresses the issues associated with providing electronic performance support for operational systems, including situations where the system is already fielded and can only change through evolution rather than revolution. We present a case study based on our experiences in developing the Link Monitor and Control Operator Assistant for NASA's Deep Space Network (DSN). The goals of the Operator Assistant are to improve the operability of the system and increase the efficiency of mission operations. en_US
dc.format.extent 5109 bytes
dc.format.mimetype application/pdf
dc.language.iso en_US
dc.title Electronic Performance Support for Operational Systems: A Case Study of the Link Monitor and Control Operator Assistant en_US


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search


Browse

My Account